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Contact & Support
gettripesim.com
Office Information
Operating EntityCÔNG TY TNHH MTV TRUYỀN THÔNG GIA HƯNG
Tax Registration0318676939
Registered Address491/1 Trường Chinh, Phường Tân Bình, TP Hồ Chí Minh, Việt Nam
Business HoursOffice: 8:00 – 18:00 (GMT+7)
Frequently Asked Questions
I've paid but haven't received the QR code?
Check your Spam/Junk folder. If not found, enter your Email or Phone in the "QR Code Lookup" tool on the homepage to retrieve your code instantly.
Does my device support eSIM?
Use the "Device Checker" tool on the homepage. Generally: iPhone XR and newer (Unlocked/International), Samsung Galaxy S20+, Google Pixel 3+.
How do I request a refund?
Email info@gettripesim.com with your Order ID and reason. We process within 12–24 hours under our 100% 30-day money-back guarantee policy.
I need QR codes for multiple devices?
Each QR code is single-use per device only. Please purchase additional eSIM packages for each device you need to connect.