100% Money-Back Guarantee
Refund & Returns Policy
gettripesim.com
100% 30-Day Money-Back Guarantee Policy
Any eSIM purchased on the GetTrip eSIM platform experiencing unresolved technical network issues will be granted a full 100% refund back to your original payment account within 12 - 24 business hours.
1. 100% Refund Eligibility Criteria
- eSIM QR code exhibits verified carrier system glitches (unable to scan or download profile) and technical support cannot resolve within reasonable time.
- Travel trip is cancelled or customer changes mind BEFORE scanning/installing the QR code into any smartphone device.
- Delivered eSIM package does not match order specification (wrong data quota or duration days).
2. Non-Refundable Scenarios
- Customer has successfully installed the profile, consumed high-speed data, and requests cancellation midway without carrier fault.
- Customer device is carrier-locked (e.g. Locked iPhone) or lacks hardware eSIM chip support. Please check device compatibility prior to checkout.
- eSIM profile was deleted from device setting by customer after successful installation (each QR code is strictly single-use per device).
3. PayPal & Bank Refund Request Workflow
- Step 1: Contact Email support: info@gettripesim.com with your Order ID.
- Step 2: Technical team verifies eSIM activation status on international carrier gateway within 15 - 30 minutes.
- Step 3: GetTrip issues a direct Refund Command via the official PayPal Merchant API portal within 12 - 24 hours.
- Step 4: 100% funds will automatically return to the original payment source used on PayPal:
- Domestic ATM / VietQR Napas: Credited back in 1 - 3 business days.
- International Cards (Visa/Mastercard/JCB): Credited back in 3 - 7 business days depending on card issuing bank.
Support contact: info@gettripesim.com